# Gorgias: review and real cost

Ecommerce help desk with one inbox for email, chat, social, voice and SMS.

Verdict: Good, with caveats (6 of 8 checks). Rank 1 of 4 in Help desk and chat. Developer: Gorgias Inc.. Listing: https://apps.shopify.com/helpdesk

Shopify stores with several agents that want one inbox priced by ticket volume, not by seat, should look here first. The catch: every ticket over your plan's allowance costs extra, and the AI agent is billed on top per automated interaction.

## Monthly cost

| Store size | Plan | Per month | Arithmetic |
|---|---|---|---|
| 300 orders | Starter | $50 | Starter $10 (50 tickets) + 100 extra tickets × $0.40 = $50; 1 agent fits the 3-seat limit [1] |
| 2,000 orders | Basic | $340 | Basic $60 (300 tickets) + 700 extra tickets at $40 per 100 = $340; Starter would cost $390 and Pro $360 [1][2] |
| 10,000 orders | Advanced | $900 | Advanced $900 includes 5,000 tickets and enough seats for 10 agents; Pro would cost $360 + 3,000 extra tickets at $36 per 100 = $1,440 [1][2] |

## Checks

- [x] Free to start: Every plan has a 7-day free trial [1].
- [x] Prices public at every size: All four plans and their overage rates are published, so all three store sizes can be priced [1][2].
- [ ] Built for Shopify: The listing does not show the Built for Shopify badge [1].
- [ ] Rated 4.7 or higher: Rated 4.3 on the Shopify App Store, below 4.7 [1].
- [x] 500+ merchant reviews: 705 reviews on the Shopify App Store [1].
- [x] Works with Shopify Flow: Shopify Flow is listed under Works with [1].
- [x] You can take your data: Gorgias publishes a REST API with a List tickets endpoint [4].
- [x] Security report named: Gorgias names a SOC 2 Type II certification and shares the report on request [3].

## Plans

- Starter: $10/month. 50 tickets, live chat, up to 3 agents. Limits: 50 tickets/month, then $0.40 per ticket; 3 agents
- Basic: $60/month. 300 tickets, live chat, unlimited agents on the listing (500 seats on the pricing page). Limits: 300 tickets/month, then $40 per 100 tickets
- Pro: $360/month. 2,000 tickets, revenue analytics, 1:1 onboarding. Limits: 2,000 tickets/month, then $36 per 100 tickets
- Advanced: $900/month. 5,000 tickets, white-glove onboarding. Limits: 5,000 tickets/month, then $36 per 100 tickets; the vendor site routes it through sales

## Overview

Gorgias is a help desk built for online stores. It puts email, live chat, social, voice and SMS in one inbox, with order tracking and multi-store support [1]. An AI Agent can answer and resolve tickets on its own, and an AI shopping assistant recommends products in chat [1].

Gorgias has been on the Shopify App Store since March 2017. It works with Shopify Flow, Klaviyo, Recharge, Yotpo, Attentive and Aircall [1].

## Pricing

Gorgias charges by ticket volume, not by seat. A small store with 150 tickets pays $50 on Starter: $10 plus $0.40 for each ticket over 50 [1]. At 1,000 tickets, Basic with overage comes to $340, and at 5,000 tickets the $900 Advanced plan is cheapest because it includes them all [1][2]. Turning on the AI Agent adds $0.85 to $1.00 per automated interaction, and voice and SMS cost extra [2].

## Merchants

Gorgias is rated 4.3 from 705 reviews: 82% five-star and 10% one-star [1]. Recent praise centres on the AI Agent taking routine tickets and on hands-on account managers [5]. Recent complaints cite a glitchy mobile app, voice that only works fully on a desktop, billed spam voicemails, slow support replies and an unpopular interface update [5].

## Data

Gorgias holds a SOC 2 Type II certification and shares the report on request; it also offers a HIPAA compliance report [3]. It runs on Google Cloud Platform with continuous encrypted backups, and app data travels only over HTTPS [3]. To leave, you can pull your tickets through the public REST API [4]. SAML single sign-on and audit logs come with the custom plan [2].

## Sources

1. [Gorgias: AI, Helpdesk & Chat - Shopify App Store](https://apps.shopify.com/helpdesk), Shopify App Store, accessed 2026-10-08
2. [Gorgias Pricing](https://www.gorgias.com/pricing), Gorgias, accessed 2026-10-08
3. [Security](https://www.gorgias.com/security), Gorgias, accessed 2026-10-08
4. [List tickets - API reference](https://developers.gorgias.com/reference/list-tickets), Gorgias Developers, accessed 2026-10-08
5. [Gorgias: AI, Helpdesk & Chat reviews](https://apps.shopify.com/helpdesk/reviews), Shopify App Store, accessed 2026-10-08

Canonical: https://app-stack-cost.com/apps/gorgias/