# Loox: review and real cost

Collects photo and video reviews and shows them in on-brand widgets, with AI sorting.

Verdict: Easy pick (7 of 8 checks). Rank 2 of 4 in Product reviews. Developer: Loox. Listing: https://apps.shopify.com/loox

Stores that sell on visuals and can pay a flat $299.99 a month get the most from Loox [1]. The catch is the middle plan: Convert adds $50 for every 300 orders past the first 300, so above 1,800 orders a month it costs more than Unlimited [2].

## Monthly cost

| Store size | Plan | Per month | Arithmetic |
|---|---|---|---|
| 300 orders | Convert | $49.99 | Convert $49.99 includes 300 orders a month, so 300 orders add nothing [1][2]. Beginner is free only until 500 total orders [3]. |
| 2,000 orders | Unlimited | $299.99 | Convert would be $49.99 + 6 extra blocks of 300 orders × $50 = $349.99 [2]. Unlimited is a flat $299.99 [1]. |
| 10,000 orders | Unlimited | $299.99 | Convert would be $49.99 + 33 extra blocks × $50 = $1,699.99 [2]. Unlimited is a flat $299.99 with no quota [1][2]. |

## Checks

- [x] Free to start: A free Beginner plan, and a 14-day free trial on paid plans [1].
- [x] Prices public at every size: All three plans and the $50 per 300 orders rate are public [1][2].
- [x] Built for Shopify: The listing shows the Built for Shopify badge [1].
- [x] Rated 4.7 or higher: Rated 4.9 on the Shopify App Store [1].
- [x] 500+ merchant reviews: 9,777 reviews on the Shopify App Store [1].
- [x] Works with Shopify Flow: Shopify Flow is listed under Works with [1].
- [x] You can take your data: Loox documents CSV export of product and store reviews [5].
- [ ] Security report named: No SOC 2 or ISO 27001 certification is named on Loox's pricing page or data processing addendum [6][7].

## Plans

- Beginner: Free. Review request emails and reminders, discounts for photo reviews, review widgets, Google rich snippets, Shop app syndication. Limits: Up to 500 total orders after the trial ends; 2,000 review request emails a month
- Convert: $49.99/month. AI sorting, highlights, summaries, translations and replies; video reviews; referrals; Google, Meta and TikTok syndication; API and webhooks. Limits: 300 orders a month included; $50 per extra block of 300 orders
- Unlimited: $299.99/month. All features, priority support, unlimited review requests and referrals

## Overview

Loox is a reviews app built around customer photos and videos [1]. It sends review requests by email, offers discounts for photo reviews, and shows reviews in widgets designed to match your theme [1]. The Convert plan adds AI tools that sort the best visual reviews first, pull out key quotes and translate reviews [4].

Loox also runs referrals and can send reviews to Google Shopping, Meta Shops and TikTok Shop [1][4].

## Pricing

Beginner is free, but only until your store has 500 total orders after the trial [3]. Convert is $49.99 a month with 300 orders included, plus $50 for every extra 300 orders [1][2]. Above 1,800 orders a month, Convert costs more than Unlimited, a flat $299.99 with no quota [1][2]. So a small store pays $49.99, and growing and large stores pay $299.99.

## Merchants

Loox is rated 4.9 from 9,777 reviews [1]. Merchants praise photo and video reviews, clean widgets, review emails with discounts and fast, hands-on support [1]. Recent low ratings focus on Convert usage charges that merchants did not expect, plus a video-upload problem [8].

## Data

You can export product and store reviews to CSV from Manage Reviews, either all of them or a filtered set [5]. API and webhooks come with Convert [4]. Loox says it complies with GDPR and CPRA [6], but it names no SOC 2 report or ISO 27001 certificate [6][7]. The hosting region is not published.

## Sources

1. [Loox ‑ Product Reviews App - Shopify App Store](https://apps.shopify.com/loox), Shopify App Store, accessed 2026-10-08
2. [Understanding the Loox Monthly Quota](https://help.loox.io/support/solutions/articles/501000162472-understanding-the-loox-monthly-quota), Loox Help Center, accessed 2026-10-08
3. [The Loox Beginner Plan](https://help.loox.io/support/solutions/articles/501000162476-the-loox-beginner-plan), Loox Help Center, accessed 2026-10-08
4. [The Convert Plan](https://help.loox.io/support/solutions/articles/501000296094-the-convert-plan), Loox Help Center, accessed 2026-10-08
5. [How to Export Reviews](https://help.loox.io/support/solutions/articles/501000162437-how-to-export-reviews), Loox Help Center, accessed 2026-10-08
6. [Pricing | Loox](https://loox.app/pricing), Loox, accessed 2026-10-08
7. [Data Processing Addendum](https://loox.app/legal/data-processing-addendum), Loox, accessed 2026-10-08
8. [Loox ‑ Product Reviews App: 1- and 2-star reviews, newest first](https://apps.shopify.com/loox/reviews?ratings%5B%5D=1&ratings%5B%5D=2&sort_by=newest), Shopify App Store, accessed 2026-10-08

Canonical: https://app-stack-cost.com/apps/loox/