# CWILL (ParcelPanel): review and real cost

Branded order tracking page, shipping notifications and delivery estimates, priced by orders tracked.

Verdict: Easy pick (8 of 8 checks). Rank 1 of 3 in Tracking and shipping. Developer: CWILL INC. Listing: https://apps.shopify.com/parcelpanel

Most stores that want a cheap branded tracking page with shipping notifications should start here: it costs $16 a month at 300 orders and $59 at 2,000 [1][2]. The catch is that notifications need a paid plan, CSV export and the API start at Professional, and recent reviews from merchants moved over from TrackingMore report a bumpy switch [1][6].

## Monthly cost

| Store size | Plan | Per month | Arithmetic |
|---|---|---|---|
| 300 orders | Essential (200 orders) | $16 | Essential $11 for 200 orders + 100 extra orders × $0.05 = $16 a month [1]. The 500-order tier would cost $23 [2]. |
| 2,000 orders | Professional (2,000 orders) | $59 | Professional 2,000-order tier, flat $59 a month billed monthly [2]. Essential at 1,000 orders plus extras would be $35 + 1,000 × $0.05 = $85. |
| 10,000 orders | Professional (10,000 orders) | $215 | Professional 10,000-order tier, flat $215 a month billed monthly [2]. The 5,000 tier plus extras would be $119 + 5,000 × $0.05 = $369. |

## Checks

- [x] Free to start: A free plan covers 20 orders a month, and paid plans have a 7-day trial [1].
- [x] Prices public at every size: Monthly prices for every order tier up to 50,000 orders are published, so all three store sizes can be priced [2].
- [x] Built for Shopify: The listing shows the Built for Shopify badge [1].
- [x] Rated 4.7 or higher: Rated 5.0 on the Shopify App Store [1].
- [x] 500+ merchant reviews: The listing has 3,171 reviews [1].
- [x] Works with Shopify Flow: Shopify Flow is listed under Works with [1].
- [x] You can take your data: Professional includes CSV and PDF export plus API and webhooks, and CWILL publishes API docs [1][5].
- [x] Security report named: CWILL's trust center lists a SOC 2 Type II attestation by an independent audit firm [4].

## Plans

- Free: Free. 1,600+ carriers, real-time sync and tracking, branded and localized tracking page, shipment dashboard, dropshipping mode, basic analytics. Limits: 20 orders/month; tracking stops once the credits are used
- Essential: $11/month. Shipping notifications, custom shipment status, post-purchase delivery estimates, AI product recommendations, shipping protection, discount upsells, advanced analytics. Limits: Tiers billed monthly: 200 orders $11, 500 $23, 1,000 $35; $0.05 per extra order
- Professional: $59/month. Auto-translated tracking, CSV and PDF export, pre-purchase delivery estimates, Klaviyo, PayPal and Gorgias integrations, API and webhooks, no CWILL branding. Limits: Tiers billed monthly: 2,000 orders $59, 5,000 $119, 10,000 $215, 15,000 $311, 20,000 $395; $0.05 per extra order
- Enterprise: $479/month. Dedicated tracking channel, custom integrations, onboarding and customer success managers, priority support. Limits: Tiers billed monthly: 25,000 orders $479, 30,000 $551, 40,000 $707, 50,000 $851; $0.05 per extra order

## Overview

CWILL Order Tracking, formerly ParcelPanel, syncs your orders and tracks them to the last mile across 1,600+ carriers [1]. Shoppers get a branded, localized tracking page on your own domain, and paid plans add shipping notifications, delivery estimates and product upsells on that page [1].

The app launched in January 2019 and carries the Built for Shopify badge [1]. It works with Shopify Flow, Klaviyo, Gorgias, Judge.me, PageFly and PayPal [1].

## Pricing

Pricing follows orders tracked each month. The Free plan covers 20 orders and then stops tracking [2]. Essential costs $11 for 200 orders, Professional $59 for 2,000 and Enterprise $479 for 25,000 [1]. Each plan has higher tiers, such as Professional at $215 for 10,000 orders, and extra orders cost $0.05 each [1][2]. A 300-order store pays about $16 a month, a 2,000-order store $59 and a 10,000-order store $215 [1][2]. Annual billing saves up to 20% [2].

## Merchants

The app is rated 5.0 from 3,171 reviews, with 97% at five stars [1]. Merchants praise quick live chat support, easy setup and migration, and the branded tracking page with upsells [1]. Recent negative reviews come from merchants moved over from TrackingMore, who report billing overlap and unclear migration answers [1][6].

## Data

CWILL's trust center lists a SOC 2 Type II attestation and marks GDPR as work in progress [4]. Its cloud host is Amazon Web Services in the United States [4]. Professional adds CSV and PDF export plus API and webhooks, and CWILL publishes developer docs for its tracking API [1][5].

## Sources

1. [CWILL Order Tracking - Shopify App Store](https://apps.shopify.com/parcelpanel), Shopify App Store, accessed 2026-10-08
2. [CWILL Order Tracking Pricing & Plans](https://www.cwill.com/pricing/order-tracking/), CWILL, accessed 2026-10-08
3. [CWILL Order Tracking](https://www.cwill.com/products/order-tracking/), CWILL, accessed 2026-10-08
4. [CWILL Trust Center](https://trust.cwill.com/), CWILL, accessed 2026-10-08
5. [CWILL APIs and webhooks](https://developers.cwill.com/api-docs/), CWILL, accessed 2026-10-08
6. [CWILL Order Tracking reviews, newest first - Shopify App Store](https://apps.shopify.com/parcelpanel/reviews?sort_by=newest), Shopify App Store, accessed 2026-10-08

Canonical: https://app-stack-cost.com/apps/parcelpanel/