# Re:amaze: review and real cost

Help desk with email, chat, social, SMS and voice in one inbox, plus an AI agent.

Verdict: Read the fine print (3 of 8 checks). Rank 4 of 4 in Help desk and chat. Developer: Reamaze. Listing: https://apps.shopify.com/reamaze

Small teams that want email, live chat and social in one inbox at a low price per agent should consider it. The catch: every extra agent adds to the bill, and the app has fewer reviews and a lower rating than the leaders.

## Monthly cost

| Store size | Plan | Per month | Arithmetic |
|---|---|---|---|
| 300 orders | Basic | $29 | 1 agent × $29 = $29; Starter would cost $59 [1][2] |
| 2,000 orders | Basic | $87 | 3 agents × $29 = $87; Starter would cost $59 + 5 packs × $15 = $134 [1][2] |
| 10,000 orders | Basic | $290 | 10 agents × $29 = $290; Starter would cost $59 + 45 packs × $15 = $734 [1][2] |

## Checks

- [x] Free to start: 14-day free trial [1][2].
- [x] Prices public at every size: Per-agent prices are published, so all three store sizes can be priced [2].
- [ ] Built for Shopify: The listing does not show the Built for Shopify badge [1].
- [ ] Rated 4.7 or higher: Rated 4.4 on the Shopify App Store, below 4.7 [1].
- [ ] 500+ merchant reviews: 181 reviews, short of 500 [1].
- [ ] Works with Shopify Flow: Shopify Flow is not listed under Works with [1].
- [x] You can take your data: Contacts export to CSV, and the included REST API covers conversations and messages [4][5].
- [ ] Security report named: Re:amaze names no SOC 2 Type II report or ISO 27001 certificate; its privacy policy defers to GoDaddy's policies [3].

## Plans

- Basic: $29/agent/month. Unlimited email inboxes, live chat and chatbots, social channels, FAQ, workflows, 5 AI Agent resolutions per user. Limits: Per agent; 1 brand
- Pro: $49/agent/month. Basic plus multiple brands, SMS and voice, live view, advanced reports, status page, 10 AI Agent resolutions per user. Limits: Per agent
- Plus: $69/agent/month. Pro plus departments, staff reports, shifts, satisfaction surveys, co-browse, 20 AI Agent resolutions per user. Limits: Per agent
- Starter: $59/month. All Basic features for unlimited team members. Limits: 500 responded conversations/month; extra conversations in packs of 100 for $15

## Overview

Re:amaze is a help desk that brings email, live chat, social, SMS and calls into one inbox, across several stores if needed [1]. Agents can view, change and create Shopify orders from a conversation, and an AI Agent answers messages from your knowledge base [1].

It has been on the Shopify App Store since April 2014. Re:amaze is offered by Lantirn, Inc., a GoDaddy company [1][3].

## Pricing

Most plans are priced per agent: Basic $29, Pro $49 and Plus $69 a month [2]. On Basic, one agent costs $29, three cost $87 and ten cost $290 [2]. The flat $59 Starter plan covers unlimited users but only 500 answered conversations, with extra packs of 100 at $15, so it only pays off for larger teams with low volume [1]. AI Agent resolutions beyond the 5 to 20 included per user cost $0.85 each [2].

## Merchants

Re:amaze is rated 4.4 from 181 reviews: 87% five-star and 6% one-star [1]. Recent praise goes to helpful onboarding staff and a wide feature set [6]. Recent complaints cite errors when replying to Facebook messages, an interface some find hard to learn, and a chat widget limited to one language [6].

## Data

Re:amaze includes a REST API with every account, covering conversations, messages, contacts and reports [4]. Contacts can be exported to a CSV file [5]. Its privacy policy says GoDaddy's global privacy notice applies to Re:amaze data [3]. Re:amaze names no SOC 2 Type II report or ISO 27001 certificate on its site.

## Sources

1. [Re:amaze AI Helpdesk & Chat - Shopify App Store](https://apps.shopify.com/reamaze), Shopify App Store, accessed 2026-10-08
2. [Re:amaze Pricing](https://www.reamaze.com/pricing), Re:amaze, accessed 2026-10-08
3. [Privacy Policy](https://www.reamaze.com/privacy), Re:amaze, accessed 2026-10-08
4. [Does Re:amaze have an API?](https://support.reamaze.com/kb/advanced-settings/does-re-amaze-have-an-api), Re:amaze Support, accessed 2026-10-08
5. [Exporting Re:amaze customer contacts](https://support.reamaze.com/kb/about-your-customers/exporting-re-amaze-customer-contacts), Re:amaze Support, accessed 2026-10-08
6. [Re:amaze AI Helpdesk & Chat reviews](https://apps.shopify.com/reamaze/reviews), Shopify App Store, accessed 2026-10-08

Canonical: https://app-stack-cost.com/apps/re-amaze/