Aisles / Help desk and chat
Answer customers by email and chat, with order details next to every conversation. We priced 4 apps at three store sizes and checked each against the same eight rules. What drives the bill here: agents, tickets or conversations a month, plus AI usage.
Prices checked October 8, 2026.
| # | App | Checks | 300 orders | 2,000 orders | 10,000 orders |
|---|---|---|---|---|---|
| 1 |  GorgiasGood, with caveats | 6/8 checks passed | $50 | $340 | $900 |
| 2 |  TidioGood, with caveats | 5/8 checks passed | $59 | $179 | Quote |
| 3 |  ZendeskRead the fine print | 4/8 checks passed | $69 | $207 | $690 |
| 4 |  Re:amazeRead the fine print | 3/8 checks passed | $29 | $87 | $290 |
Monthly cost on the cheapest plan that covers the store, billed monthly, from public prices. "Quote" means the developer only prices that size on request.
Shopify stores with several agents that want one inbox priced by ticket volume, not by seat, should look here first. The catch: every ticket over your plan's allowance costs extra, and the AI agent is billed on top per automated interaction.
Fails: built for shopify, rated 4.7 or higher. Full review
Small stores that want live chat, email and social in one simple inbox, with an AI agent to add later, are the best fit. The catch: you pay per human-answered conversation, and above 2,000 a month you need the Plus plan, priced by quote.
Fails: prices public at every size, built for shopify, works with shopify flow. Full review
Stores that already run Zendesk, or need its security paperwork and phone, chat and email in one system, can connect it to Shopify here. The catch: you pay per agent, live chat starts at Suite Team, and the Shopify app is rated just 3.2.
Fails: built for shopify, rated 4.7 or higher, 500+ merchant reviews, works with shopify flow. Full review
Small teams that want email, live chat and social in one inbox at a low price per agent should consider it. The catch: every extra agent adds to the bill, and the app has fewer reviews and a lower rating than the leaders.
Fails: built for shopify, rated 4.7 or higher, 500+ merchant reviews, works with shopify flow, security report named. Full review
Gorgias ranks first here: it passes 6 of our eight checks and costs $340 a month at 2,000 orders. Shopify stores with several agents that want one inbox priced by ticket volume, not by seat, should look here first. The catch: every ticket over your plan's allowance costs extra, and the AI agent is billed on top per automated interaction.
At 2,000 orders a month, Re:amaze costs the least of the apps we priced: $87 a month on Basic. The order changes at other sizes; use the table above or price your whole stack.
By how many of our eight checks each app passes, then by the monthly bill for a growing store. No developer can pay for a place.