Aisles / Help desk and chat / Re:amaze
Re:amaze review and real cost
Help desk with email, chat, social, SMS and voice in one inbox, plus an AI agent.
Re:amaze is offered by Lantirn, Inc., a GoDaddy company3.
Verdict
Small teams that want email, live chat and social in one inbox at a low price per agent should consider it. The catch: every extra agent adds to the bill, and the app has fewer reviews and a lower rating than the leaders.
Install it if
- Teams of one to a few agents on a tight budget
- Stores that want chat, email and social on the cheapest plan
- Sellers with several brands, on Pro and above
Skip it if
- Large teams, since every seat adds $29 to $69 a month
- Stores that rely on Shopify Flow
- Buyers who need a named SOC 2 or ISO 27001 certificate
Good
- Basic at $29 per agent includes unlimited email inboxes, live chat, chatbots and social channels1,2.
- A flat $59 Starter plan covers unlimited users for teams under 500 answered conversations a month1,2.
- A REST API for conversations, messages and contacts comes with every account4.
- 14-day free trial with no credit card2.
- 300 orders$29Basic
- 2,000 orders$87Basic
- 10,000 orders$290Basic
The number of agent seats drives the bill on Basic, Pro and Plus; AI Agent resolutions beyond the allowance add $0.85 each2.
Public prices, billed monthly, checked October 8, 2026.
The eight checks
Re:amaze passes 3: read the fine print. What each check means.
- Free to start: passed14-day free trial1,2.
- Prices public at every size: passedPer-agent prices are published, so all three store sizes can be priced2.
- Built for Shopify: failedThe listing does not show the Built for Shopify badge1.
- Rated 4.7 or higher: failedRated 4.4 on the Shopify App Store, below 4.71.
- 500+ merchant reviews: failed181 reviews, short of 5001.
- Works with Shopify Flow: failedShopify Flow is not listed under Works with1.
- You can take your data: passedContacts export to CSV, and the included REST API covers conversations and messages4,5.
- Security report named: failedRe:amaze names no SOC 2 Type II report or ISO 27001 certificate; its privacy policy defers to GoDaddy's policies3.
Pricing
| Plan | Price | Includes | Limits |
|---|---|---|---|
| Basic | $29/agent/month1,2 | Unlimited email inboxes, live chat and chatbots, social channels, FAQ, workflows, 5 AI Agent resolutions per user | Per agent; 1 brand |
| Pro | $49/agent/month1,2 | Basic plus multiple brands, SMS and voice, live view, advanced reports, status page, 10 AI Agent resolutions per user | Per agent |
| Plus | $69/agent/month1,2 | Pro plus departments, staff reports, shifts, satisfaction surveys, co-browse, 20 AI Agent resolutions per user | Per agent |
| Starter | $59/month1,2 | All Basic features for unlimited team members | 500 responded conversations/month; extra conversations in packs of 100 for $15 |
Most plans are priced per agent: Basic $29, Pro $49 and Plus $69 a month2. On Basic, one agent costs $29, three cost $87 and ten cost $2902. The flat $59 Starter plan covers unlimited users but only 500 answered conversations, with extra packs of 100 at $15, so it only pays off for larger teams with low volume1. AI Agent resolutions beyond the 5 to 20 included per user cost $0.85 each2.
Usage charges: AI Agent resolutions beyond the 5, 10 or 20 included per user cost $0.85 each2. On Starter, extra conversations come in packs of 100 for $151.. Free trial: 14 days with all Plus features, no credit card2.
How we worked out the bill
What it does
Re:amaze is a help desk that brings email, live chat, social, SMS and calls into one inbox, across several stores if needed1. Agents can view, change and create Shopify orders from a conversation, and an AI Agent answers messages from your knowledge base1.
It has been on the Shopify App Store since April 2014. Re:amaze is offered by Lantirn, Inc., a GoDaddy company1,3.
- Single inbox for email, live chat, social, SMS and calls, across stores1.
- View, edit and create Shopify orders from support conversations and chat1.
- AI to write replies, build chatbots, summarise and draft FAQ articles1.
- Rules and workflows to automate common tasks1.
- Satisfaction surveys, status pages and push notifications1.
What merchants say
Re:amaze is rated 4.4 from 181 reviews: 87% five-star and 6% one-star1. Recent praise goes to helpful onboarding staff and a wide feature set6. Recent complaints cite errors when replying to Facebook messages, an interface some find hard to learn, and a chat widget limited to one language6.
Complaints worth knowing
- Recent low ratings mention errors when replying to Facebook messages, a hard-to-learn interface and no two-language chat widget6.
- An older review says removing the app in Shopify did not stop billing; the account also had to be cancelled in Re:amaze6.
What the developer claims
Numbers the developer publishes about itself. We have not verified them.
- A customer quoted on the pricing page says live chat contacts grew from one or two a week to 60 to 802.
Your data
Re:amaze includes a REST API with every account, covering conversations, messages, contacts and reports4. Contacts can be exported to a CSV file5. Its privacy policy says GoDaddy's global privacy notice applies to Re:amaze data3. Re:amaze names no SOC 2 Type II report or ISO 27001 certificate on its site.
App languages: English. Works with: Checkout, Klaviyo, Loop Returns, RingCentral, ShipStation, Yotpo. On the App Store since: April 1, 2014.
Other help desk apps
Sources
- Re:amaze AI Helpdesk & Chat - Shopify App Store, Shopify App Store. Accessed October 8, 2026.
- Re:amaze Pricing, Re:amaze. Accessed October 8, 2026.
- Privacy Policy, Re:amaze. Accessed October 8, 2026.
- Does Re:amaze have an API?, Re:amaze Support. Accessed October 8, 2026.
- Exporting Re:amaze customer contacts, Re:amaze Support. Accessed October 8, 2026.
- Re:amaze AI Helpdesk & Chat reviews, Shopify App Store. Accessed October 8, 2026.
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